Once it is on, Qantara Recruit connects your agency's WhatsApp Business number through Meta's WhatsApp Business Platform (Cloud API). Every conversation is then filed on the right candidate or contact, so your team sees what was said and replies from the record.
What the WhatsApp integration does
- Your own account and number. Your agency connects its own WhatsApp Business Account and number through Meta's sign-up flow. Use a number that runs only through Qantara Recruit, or keep the WhatsApp Business app on your phone as well.
- Filed on the right record. Qantara Recruit links a conversation automatically only when the phone number matches exactly one candidate or contact. Otherwise it goes to 'Unlinked' (Niet gekoppeld) and a team member decides. Qantara Recruit never links by name. Your team also sees the conversation in the inbox, where you assign and close threads.
- Contact details as suggestions. If a received message contains contact details, such as a phone number or email address, that are not yet on the record, Qantara Recruit suggests adding them. This uses fixed rules, not AI, and a team member decides.
- Replies within WhatsApp's rules. Reply with a normal message within 24 hours of the candidate's last message; after that, send only a template Meta has approved. Qantara Recruit records opt-outs ('STOP'), and no further templates go to that person.
- Consent first. When it connects, your agency accepts Meta's terms for WhatsApp Business, including the WhatsApp Business Messaging Policy. Send a template only to someone who has agreed to hear from your agency on WhatsApp. Our terms also prohibit unsolicited messages.
- Save CVs and files. Save a received file to the candidate. If it is a CV, you can also import it and review the proposal before Qantara Recruit saves anything.
- Sensitive data protected. Qantara Recruit masks Dutch citizen service numbers (BSN) and bank account numbers in incoming messages before they are stored, and blocks outgoing messages that ask for a BSN, a bank account number or an ID document.
- Always sent by a person. Only team members with the WhatsApp permission can read and send messages. Qantara Recruit has no chatbot and sends no automatic or bulk WhatsApp messages.
How Qantara uses WhatsApp data
Qantara uses your agency's WhatsApp Business Account, phone number, message templates and messages only to show conversations on the right candidate or contact record and in your agency's shared inbox, so your team can reply, choose an approved template, save files or import them as a CV, and accept suggested contact details. For this, we receive from Meta the sender's phone number and profile name, the messages, files and delivery status of each conversation.
- The data belongs to your agency. Your agency is the controller; Qantara processes the data on its behalf.
- We do not sell the data and do not use it for advertising or marketing.
- We do not share it with other customers. The database keeps each agency's data apart from every other agency's.
- No AI model reads your WhatsApp conversations. Only a file that a team member chooses to import as a CV goes through CV import, which runs in the EU. We train no models on this data.
- Meta (WhatsApp Ireland Limited) processes the messages as your agency's processor, under the terms your agency accepts with Meta. Meta may process data outside the EU.
Costs, disconnecting and deletion
Meta bills WhatsApp message costs at Meta's own rates directly to your agency, through your own payment method. Qantara adds no markup.
Disconnect WhatsApp at any time under Settings → Integrations (Instellingen → Koppelingen), or remove Qantara in your Meta business settings. Qantara Recruit then stops receiving and sending WhatsApp messages and we delete the access token straight away. Conversations already in Qantara Recruit stay your agency's and follow the retention periods in the privacy statement and the data processing agreement. A team member can also delete a single message or file.
If you were in touch on WhatsApp with an agency that uses Qantara Recruit and want your data deleted, ask that agency or email privacy@qantara.digital. We pass your request on or help the agency carry it out.