Terms & conditions

These terms apply to all proposals, agreements, and services provided by Qantara (Chamber of Commerce number 99416468), unless Qantara and the client agree otherwise in writing.

If a proposal, statement of work, processing agreement, or other written agreement conflicts with these terms, that written agreement takes precedence for the conflicting part.

Qantara provides technical consultancy and delivery for automation, Salesforce, Microsoft 365, system integration, low-code, AI tools, platforms, portals, websites, and custom software.

The exact services, deliverables, assumptions, dependencies, and exclusions are described in the proposal or written agreement.

Proposals are non-binding until accepted in writing, unless the proposal explicitly states otherwise.

If no validity period is stated, a proposal remains valid for 30 days from the date of issue. Qantara may update or withdraw a proposal before acceptance.

The client provides the information, access, test data, feedback, decisions, and availability reasonably needed for Qantara to perform the work.

Qantara performs the work with reasonable care and skill. Timelines are estimates unless explicitly agreed as fixed deadlines.

Changes to scope, priorities, integrations, data sources, design, content, or acceptance criteria may affect price and timeline. Qantara may ask for written approval before carrying out additional work.

Work is considered accepted when the client confirms acceptance, starts using the deliverable in production, or does not report material issues within a reasonable review period after delivery.

Where relevant, Qantara provides practical handover materials such as documentation, instructions, source access, configuration notes, or training. The proposal determines what is included.

Fees are stated in the proposal or agreement and are exclusive of VAT unless explicitly stated otherwise.

Invoices are payable within 30 days of the invoice date unless agreed otherwise. If payment is late, Qantara may pause work after giving reasonable notice.

Many projects depend on third-party platforms, APIs, hosting providers, AI providers, plugins, marketplaces, or software licences. The client is responsible for third-party fees and terms unless the proposal says otherwise.

Qantara is not responsible for outages, pricing changes, policy changes, or limitations of third-party services outside Qantara’s control.

Unless agreed otherwise, Qantara retains ownership of pre-existing materials, reusable methods, templates, libraries, know-how, and generic components.

After full payment, the client receives the agreed rights to use the specific deliverables for its own business purposes. Transfer of source code, broader ownership, or exclusive rights must be agreed in writing.

Both parties keep confidential information confidential and use it only for the purpose of the agreement.

If Qantara processes personal data on behalf of the client, the parties will agree suitable data-processing terms where required. The client remains responsible for the lawfulness and quality of personal data it provides.

Qantara uses practical security measures appropriate to the nature and size of the project. The client remains responsible for its own accounts, users, permissions, devices, and internal policies.

The client may not use delivered systems for unlawful, harmful, misleading, infringing, or abusive activity.

Qantara is liable only for direct damage that is the proven result of an attributable failure by Qantara, except where mandatory law provides otherwise.

To the extent permitted by law, Qantara is not liable for indirect damage, lost profit, lost revenue, lost data, business interruption, reputational damage, or damage caused by incorrect client information or third-party services.

To the extent permitted by law, Qantara’s total liability is limited to the amount paid by the client for the part of the assignment that caused the damage, with a maximum of the fees paid in the three months before the event giving rise to liability.

Either party may terminate an agreement if the other party materially fails to meet its obligations and does not remedy that failure after reasonable written notice.

Qantara may suspend work if invoices are overdue, required access or input is missing, or continuing the work creates a security, legal, or operational risk.

Neither party is responsible for delays or failures caused by events outside its reasonable control, including outages, strikes, serious illness, cyber incidents, government measures, supplier failures, or internet and power disruptions.

Dutch law applies to these terms and to agreements with Qantara, unless mandatory law requires otherwise.

The parties will first try to resolve disputes through direct discussion. If that does not work, disputes will be submitted to the competent court in the Netherlands.

If the Dutch and English versions differ, the Dutch version prevails unless the parties have agreed in writing that another language version controls.